cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Phone Call History.

dlee425
Explorer
Explorer

When we get an incoming phone call during normal business hours, it works fine. After hours it does not display any incoming calls. Is there something I need to do to get this to work?

Thanks for any help.  

2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi dlee425,

 

Check your settings for how calls are handled during business, closed, or holiday hours.

https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

dlee425
Explorer
Explorer

Have it setup but still does not show any after hour call in the logs. Tried to call my self and does not list it in the history.