Outgoing caller ID showing wrong number on desk phone

[chrisjohns]

Recently I noticed the outgoing caller ID on my desk phone is not showing the correct number from my settings. It's using the main company number which is toll-free. The Zoom desktop and mobile apps show the correct caller ID. Any ideas on how to fix this? Desk phone is a Poly VVX450.

[Eliot · Accepted solution]

hi chrisjohns,

assuming your admin allows you to change desk phone keys and positions,

go to your profile->personal->phone->settings->desk phone->keys and positions->view or edit->manage key.

select outgoing caller id same as number

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Yogesh_vrtx]

Hi @Eliot , 

Do let us know how we can show the caller ID of Call queue or AR,  as We wanted to display the same outbound caller ID or 5 digit caller ID for internal 5 digit extension calls also.

i.e for internal Zoom phone call within organization.

Note – We are trying to change the caller ID on Desk phone\Common area poly phone.