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2023-08-26 04:42 AM
Recently I noticed the outgoing caller ID on my desk phone is not showing the correct number from my settings. It's using the main company number which is toll-free. The Zoom desktop and mobile apps show the correct caller ID. Any ideas on how to fix this? Desk phone is a Poly VVX450.
Solved! Go to Solution.
2023-08-26 06:09 AM
hi chrisjohns,
assuming your admin allows you to change desk phone keys and positions,
go to your profile->personal->phone->settings->desk phone->keys and positions->view or edit->manage key.
select outgoing caller id same as number
Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.
thanks, eliot
2023-08-26 06:09 AM
hi chrisjohns,
assuming your admin allows you to change desk phone keys and positions,
go to your profile->personal->phone->settings->desk phone->keys and positions->view or edit->manage key.
select outgoing caller id same as number
Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.
thanks, eliot
2023-10-31 04:31 PM
Hi @Eliot ,
Do let us know how we can show the caller ID of Call queue or AR, as We wanted to display the same outbound caller ID or 5 digit caller ID for internal 5 digit extension calls also.
i.e for internal Zoom phone call within organization.
Note – We are trying to change the caller ID on Desk phone\Common area poly phone.