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Mark voicemail as unread - call queues

Muffler
Explorer
Explorer

‎2021-11-11 01:48 AM

Hi

 

We’re porting across our numbers this month and finishing configuring the system this week. 

Most users will have their own voicemails as well as access to at least one call queue and it’s respective voicemail. 

 

I can foresee an issue where somebody will read a voicemail not meant for them, and it would be preferable if they can mark that voicemail as unread.  


Is it possible, and if not, how do we submit a feature request?

 

Thanks

6 REPLIES 6

ChrisO
Specialist
Specialist

‎2021-11-11 04:52 AM

As far as I know, there is currently no option to mark as unread. You submit the feature request/suggestion here.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

FORE-Craig
Expert
Expert

‎2021-11-11 08:08 AM

Hi!

 

It is not presently an option to reset voicemails to an Unread status. My company works in a similar fashion to yours, it sounds. I would suggest that the person who "takes action" on the voicemail message for the Call Queue or Auto Receptionist be the person to delete it, that way everyone else will know when they see a message (read or unread), action has not taken place and follow-up is still required. This works for us.

 

Craig

Craig

Muffler
Explorer
Explorer
In response to FORE-Craig

‎2021-11-11 08:27 AM - edited ‎2021-11-11 08:28 AM

We had a similar discussion today. It’s possibly a better way in some ways: an enforced house-keeping. I think I’ll submit a request too though. 🙂

 

Thanks both for taking the time to comment. 

ChrisO
Specialist
Specialist
In response to Muffler

‎2021-11-11 08:33 AM

Does your company have a ticketing system that could be leveraged? For our high volume call ques we forward the voicemails to an email that auto generates tickets and whoever gets the ticket can assign it to the intended individual.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

FORE-Craig
Expert
Expert
In response to Muffler

‎2021-11-11 08:33 AM

I agree; it would be nice to be able to mark them unread, and even flag them and route them to a user's mailbox. You're welcome!

Craig
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Kev
Community Champion | Employee
Community Champion | Employee

‎2021-11-11 08:45 AM

Hi @Muffler! Just adding to the previous two answers, a possible workaround is to enable voicemail email notifications which can include an MP3 file of the voicemails: https://support.zoom.us/hc/en-us/articles/360062520191-Changing-email-notification-settings

 

Using your corporate email system, you can forward these to a shared email inbox  and manage voicemails that way. Hope that helps!

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