About Kev

Kev · 2023-01-23 09:25 AM

@Stevenica - I got one of our teams to test this. When the agent handles calls inside the CRM integration, the ZCC backend activates the work session and the client detects this and logs in. Which leads to both CRM and Zoom client ringing simultaneou...

Kev · 2022-12-09 11:06 AM

Hi @Stevenica - Welcome to the Zoom Community! I'm looking into both of your recent Zoom Contact Center posts.If I could just ask a clarifying question: seems like this post is also related to the Zoom Contact Center Salesforce integration (similar t...

Kev · 2022-06-09 09:28 AM

My fav is the Polar Bear with hoodie since I'm in Canada (where there's more polar bears than people, so helps me fit in!)

Kev · 2022-04-11 09:51 AM

@Ry @munderwood @rel1028 @frankpeake - Sorry for the late response! I just checked internally and there hasn't been any update on this. I reached out to the appropriate people to try to push this, as there are other customers outside this forum that'...

Kev · 2021-12-02 09:21 AM

Make sure that the main company number (phone number assigned to your main auto receptionist) is a US or Canada number - only these numbers support changing the caller ID name. Also, if you have multiple sites, make sure you access your site level se...

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