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Polycom VVX D60 paired to VVX411 stopped ringing and making calls

jwallis
Newcomer
Newcomer

‎2021-10-26 05:06 PM

I have a VVX 411 paired to a VVX D60 DECT handset.  When I first provisioned it to Zoom the D60 would ring and take calls.  Now it doesn't ring and when I dial on it there is nothing but silence.  The handset can see the number of messages on the 411 and appears to be paired just fine otherwise.  Likewise on the 411 the paired icon shows in the upper right corner.  Something with Zoom provisioning config has broken this.  Is anyone else using a D60 paired to a VVX?

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-11-11 08:22 AM - edited ‎2021-11-11 08:23 AM

Hey @jwallis, I see you have a ticket opened with our support team upon your posted discussion. I would recommend continuing to get the support you need from our Zoom Support team on your ticket as they have the tools and resources to resolve your issue.

 

Please don't hesitate to share the resolution of your issue on this discussion for other community members that are experiencing the same. Thanks! 

 

Let me know if I need to provide any further assistance along the way.

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