Jabra use button to hang up call

[comgui]

Hi

very strange support from Zoom phone ... 

following this documentation we can use the jabra headset button to answser a call or mute but it will not support to hangup "

• You can't use buttons on these devices to end a meeting or hang up a Zoom Phone call."

... is someone know why ... ?? 🙂

https://support.zoom.us/hc/en-us/articles/360026690212-Supported-USB-HID-devices-for-the-Zoom-deskto...

thanks 

[SmithNIC]

I would really like to understand this as well. 

The lack of basic call functionality on a headset is huge shortcoming of Zoom Phone.

My call center staff are pretty pissed about it.

[Stefan_H]

agreed this is a bizarre and frustrating omission especially when they keep adding all sorts of bells and whistles which are way outside of the core product. Hope they consider implementing this - I've had so many times I've thought that i hung up only to realize 5 minutes after leaving a voice main that it never hung up because I used the button on the headset.

[Eliot]

hi @comgui 

i am using windows zoom workplace client 6.4.0 and jabra headset.  as far as i can see, everything works for zoom phone and zoom meetings.

please check your jabra firmware and zoom workplace client audio settings.

i have a jabra evolve2 30se headset with firmware version 1.11.0 which works fine to answer and hang up zoom phone calls and to end zoom meetings.

i have audio settings to synch buttons on headset enabled.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot