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Providing a "night" button on Poly e300 and e220 phones

DayneJake
Newcomer
Newcomer

Is there a way to add a button on Poly e220 or e300 phones for receptionists to toggle call forwarding to a cell phone when they need to step away or at the end of their shift?  Times vary so static call handling through breaks and business hours doesn't meet the requirement.

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi @DayneJake 

 

Please see Zoom support article on routing override.

Configuring Zoom Phone routing override modehttps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080496

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

Thanks,  eliot