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Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

I am unable to send SMS

TaxCutter
Newcomer
Newcomer

‎2024-03-28 11:16 AM

I am using Zoom's premium service, which includes unlimited calling and SMS within the USA and Canada. While the calling functionality works perfectly, I have encountered difficulties with sending SMS messages. Every time I attempt to send a message, I receive an error notification, preventing the message from being sent.

As this feature is crucial for my business communication needs, I kindly request your assistance in resolving this issue promptly. Please help me and provide guidance on how to rectify the problem so that I can continue utilizing the full capabilities of the premium Zoom service. I pay USD 17 every month.

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crissyd
Zoom Employee
Zoom Employee

‎2024-03-29 02:58 PM

@TaxCutter Aside from having a Zoom Phone license and Account owner / admin privileges, you also need ensure that 10DLC is enabled. Have you created your brand and submitted your SMS Campaign for approval?

 

FAQ: Why do I need to sign up for 10DLC, I am not doing campaigns?

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