I am unable to send SMS

[TaxCutter]

I am using Zoom's premium service, which includes unlimited calling and SMS within the USA and Canada. While the calling functionality works perfectly, I have encountered difficulties with sending SMS messages. Every time I attempt to send a message, I receive an error notification, preventing the message from being sent.

As this feature is crucial for my business communication needs, I kindly request your assistance in resolving this issue promptly. Please help me and provide guidance on how to rectify the problem so that I can continue utilizing the full capabilities of the premium Zoom service. I pay USD 17 every month.

[crissyd]

@TaxCutter Aside from having a Zoom Phone license and Account owner / admin privileges, you also need ensure that 10DLC is enabled. Have you created your brand and submitted your SMS Campaign for approval?

FAQ: Why do I need to sign up for 10DLC, I am not doing campaigns?