How to play recorded calls

[ET198]

The ZVA seems to often provide "imaginary" answers. 

Can someone please tell me where to find this " phone icon next to a recorded call"?

I am trying to listen to a recorded call, but could not find where to play it.  This is very frustrating. 

Thank you!

[sparrow]

I take it that ZVA is actually referring to the Zoom Workplace App. In the app on a recorded call, you will see a play button next to the phone icon in your call history. 

[ET198]

We use Zoom phone, not Zoom workplace app, I think this is why I cannot find it based on your instructions. Still, thanks alot

[sparrow]

Failed to mention. On the Zoom web portal, phone call recordings are located in Personal, Phone, and Recording.

[ET198 · Accepted solution]

Hi Sparrow, 

Thank you for your assistance. After some strugling, I found the recordings are under    Admin->Phone System Management- > Logs->recordings.   

We must talking about different platforms.   I still very much appreicate your quick response and assistance.