Voicemail Greeting

[Barryins]

I have a voicemail greeting recorded and turned on and "Forward to Voicemail" is set but the greeting won't play. I just get the auto attendant. I can't figure out why it won't play.

[Eliot · Accepted solution]

hi @Barryins 

When I call my auto receptionist with the following set up, I get thank you for calling and then vm message.  Is this how you are setup?

Please see Zoom support articles for further information.

Managing auto receptionists

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061421

Changing auto receptionist setting

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062100

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot