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2025-03-24 08:59 AM
Hi, I'm looking for a way to remove the extra bit that zoom has automatically tacked onto the auto receptionist that says press 0 to talk to the operator. Even when I set 0 to a different function it still says that. For example, if I set 0 to leave a voice message it instructs the caller to press 0 to leave a voice message, but then it also follows that up by instructing the caller to press 0 to talk to an operator. I see other posts on here telling people how to set an operator, but that's not what I want to do. I just want to remove this instruction. Thanks
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- Topics:
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Call handling and routing
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Recordings
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2025-03-24 11:46 AM
Hello @spencerc
Where are you putting the Greeting and the IVR Options prompt in the ZAR (Auto Receptionist)?
There is a "ZAR Greeting Prompt" (What I like to call the "pre-greeting") which is played either during Business Hours, Closed Hours, etc. depending on the situation, and each schedule has its own.
Then, there is the Greeting "inside" the option you choose; in this case, you chose "Route To [Interactive Voice Response (IVR)]"
This second option has its own Default which plays by default whatever is your Account Settings Default for the Zoom Phone location: i.e. If you enabled "Dial-by-extension", it will play both, "If you know your party's extension, please dial it now, otherwise, press 0 for the operator. This greeting is at the top of the IVR Options you are configuring.
I don't know how you did it, but I have seen this many times (and I suspect this could be happening to you) that if you configured all in one Audio File or TTS ("Greeting + IVR Options") outside this IVR config into the Main ZAR settings, you might be the so-easily-overlooked greeting in the top of the IVR-Edit menu. I have done quite a few times.
What I do as my own Best Practice is to separate the Welcome Greeting and the IVR Menu Options into two separate Audio Files (or TTS if that is your case):
- In the ZAR config, and the Outside the IVR my "Greeting Prompt" only say "Thank you for calling...etc.".
- In side the "IVR Menu - Edit" is where I enumerate/list my IVR options, replacing the default message that contains the "Dial the Extension if you know it, 0 for the Operator, etc.)
I hope this helps,
Vinnie.
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2025-03-24 11:46 AM
Hello @spencerc
Where are you putting the Greeting and the IVR Options prompt in the ZAR (Auto Receptionist)?
There is a "ZAR Greeting Prompt" (What I like to call the "pre-greeting") which is played either during Business Hours, Closed Hours, etc. depending on the situation, and each schedule has its own.
Then, there is the Greeting "inside" the option you choose; in this case, you chose "Route To [Interactive Voice Response (IVR)]"
This second option has its own Default which plays by default whatever is your Account Settings Default for the Zoom Phone location: i.e. If you enabled "Dial-by-extension", it will play both, "If you know your party's extension, please dial it now, otherwise, press 0 for the operator. This greeting is at the top of the IVR Options you are configuring.
I don't know how you did it, but I have seen this many times (and I suspect this could be happening to you) that if you configured all in one Audio File or TTS ("Greeting + IVR Options") outside this IVR config into the Main ZAR settings, you might be the so-easily-overlooked greeting in the top of the IVR-Edit menu. I have done quite a few times.
What I do as my own Best Practice is to separate the Welcome Greeting and the IVR Menu Options into two separate Audio Files (or TTS if that is your case):
- In the ZAR config, and the Outside the IVR my "Greeting Prompt" only say "Thank you for calling...etc.".
- In side the "IVR Menu - Edit" is where I enumerate/list my IVR options, replacing the default message that contains the "Dial the Extension if you know it, 0 for the Operator, etc.)
I hope this helps,
Vinnie.

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2025-03-24 01:21 PM
That's what it was. Thanks!
