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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Help setting up zoom phone

HBrennan
Newcomer
Newcomer

‎2021-11-24 12:20 AM

Hello, recently upgraded to NZ/AU Regional Unli Calling and I can't seem to make phone calls still to Melbourne. It says it's not available in my plan. Also, I have attached a screenshot here, there is no assigned number yet, can this be the cause of the issue? Not also sure if I have completed the setup on my end. Pls advise

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pizzalover28
Contributor II
Contributor II

‎2021-11-24 05:41 AM

Hi! 

For help getting started with your zoom phone, you can refer to this support artical: https://support.zoom.us/hc/en-us/articles/360028936531-Getting-started-with-Zoom-Phone-users-

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FORE-Craig
Expert
Expert

‎2021-11-24 06:19 AM

You will need a Phone Number associated with your account to get it going. I would submit a ticket to obtain a number on the screenshot you attached. In the interim, you may have to elect a number that is not in Melbourne. 

 

The Getting Started Guide with Zoom Phone (admin) walks you through the steps to get up and running:

https://support.zoom.us/hc/en-us/articles/360001297663-Getting-started-with-Zoom-Phone-admin-

 

I hope this helps!

Craig

Craig
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