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Exit From On-Hold State

jghumphrey
Explorer
Explorer

I have a State-mandated requirement that users be able to exit an "On Hold" state at any time but I can't find a reference to that anywhere. Did I miss it or does it not exist?

3 REPLIES 3

enielsen
Creator I
Creator I

Do you mean callers or callees or both?

And does this apply to internal or external calls or both?

Is this for call queues/Auto-attendants, or all extensions getting called?

And I assume hanging up isn't considered a valid way of exiting "On Hold"?

 

All that being said, I don't know of a way for someone on hold to exit the hold but perhaps one of the Zoom employees on this forum knows something.

The scenario being an outside caller is put on hold, gets tired of waiting, and wants to leave a voice mail.

KKShasta
Newcomer
Newcomer

We are wanting to do the same. Our old phone system supported this. Zoom professional services did say this was not currently supported. Has anyone put in a feature request for this?