Disable "skip" in phone call queue

[HappyCamper2010]

Hi All,

In a phone call queue, there is an option for the operator press "skip call" that comes up.  Does anyone know how to disable this on a specific user in said call queue?

Cheers

[esg_admin]

I have the same question as above. How do we disable the Skip function from people manning call queues?

[RN]

Hi @HappyCamper2010 @esg_admin welcome to the community! I maybe understand your attempt to removing the option to Dismiss (if the call was routed to you through a call queue). After doing a bit of research, I don't believe (from what I've searched within the documentation) that there is an option to removing the "dismiss" for operators receiving the call; the only options I've noticed were with how your call distribution is setup within your call queues. However, I also suggest Sending feedback to Zoom if such options are not available to you when setting up your call queues.