cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Deleting SMS in call queue

Kbevilacqua
Newcomer
Newcomer

‎2024-09-26 06:39 PM

When utilizing SMS in a call queue, we noticed if one person deleted the SMS conversation it did not delete from other team members’ queues. How can the admin adjust settings so it deletes from everyone who is in the call queue?

Topics:
0 Likes
1 REPLY 1

iambobsat
Zoom Employee
Zoom Employee

‎2024-10-03 07:05 AM

Hi, 

 

Currently,  Zoom does not provide a built-in feature that automatically deletes SMS conversations from all members' call queues when one member deletes the conversation. The SMS deletion process is local to each user, meaning if one team member deletes a conversation, it only affects that user's account.

0 Likes