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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Contact Support

sandmanager
Newcomer
Newcomer

I have a business account with a monthly charge that allows me to receive Phone Chat support. I have been working with the chatbot in the past and have been able to chat with a live person. Lately, I have spent 30 mins trying to reach an agent without success. What I need to do can not be done using email. I need a step-by-step process that starts when one presses the Chat Button in the lower right-hand corner and then lists of questions and answers that will lead me to a live agent. 

2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi sandmanager,

 

i do not think chatbot is what you are looking for.  i think Live chat support is what you are looking for.

 

please goto support.zoom.com->contact support->signin to your account

 

once you signin, you should see Your Plan.  since you have a business/business plus or enterprise account, your options include Live Chat Support and Live Phone Support as well as other options such as Submit web tickets.

Eliot_0-1712544909775.png

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

hfisher
Newcomer
Newcomer

I've had a similar issue. I have a Zoom Workplace Pro account but when I login it says I only have the basic plan?? I'm trying to contact support but it won't let me access live chat??