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Common Contact List for Call Queues / Departments

blloyd
Explorer
Explorer

Our nonprofit just moved from Dialpad to Zoom Phone. One capability that Dialpad had was a common contact list for a department. Any change made to a contact was shared with everyone in the department. We're using Zoom Phone's "Imported Contacts" feature for company-wide contacts, but for our Partner Care Department, I don't want to add donors to this company-wide list. I want to keep the information within that department. I've searched for a Zoom Phone solution but can't find one.

1 REPLY 1

ChrisDavis
Contributor I
Contributor I

I have a team with a similar need. Unfortunately, I'm not finding any solutions.