Caller ID Display and Directory: Incoming Calls Preferences

[JHejl10]

We currently have Yealink T54W Desk Phones. I love how Zoom Phones (and Yealink) are able to display the Caller ID name with extra information. For example, if a call is routed to a Call Queue that the user is a member of, their desk phone will ring and show the caller ID name as "JOHN SMITH calling for CALL QUEUE A". Alternatively if the caller enters the user's extension at the IVR the caller ID name shows as "JOHN SMITH calling for USER A".

However if the caller's ID is not updated on their side or is unavailable, the caller ID name will expectedly come across as "UNAVAILABLE calling for CALL QUEUE A". If it's a frequent caller, we'd like to update that on our side to be aware of the caller. If I add this caller to the local directory as MIKE SMITH, then all incoming calls from this caller will appear as MIKE SMITH. That's good to see the name now, but it does lose the "calling for CALL QUEUE A/ USER A" information...

I'm unsure if what I'm looking for is even possible but I might as well ask. Ideally, we'd like to insert frequent caller's into our local directory so that we can personalize the caller's name and assign a contact avatar icon for the group. If that caller calls in, we'd like to see the Caller ID Name as the personalized caller name set by us in the local directory + "calling for CALL QUEUE A/USER A". We'd also like to see that contact avatar icon if we set one.

Does anyone have any suggestions or alternatives? Thanks.