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Call Routing - how to

brettamendola
Newcomer
Newcomer

Hi, I'm trying to set up some call routing but am struggling to find the perfect option to suit our needs.

 

We are a small single location office with 6 users.

We are wanting incoming calls to:

- be able to dial by name to reach who they are looking for and be able to leave a voicemail.  Not to reach a live person.  

- we are on the road a lot so it's easiest for our customers to leave a voicemail.

 

What's the best setup to achieve this?

1 REPLY 1

Arps
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello!
There's a site or user setting that can send PSTN calls to voicemail for selected users:

Arps_1-1706124204455.png