Call Queues - prevent signing out
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2024-09-27 10:43 AM
Is there a way to disable a person from signing out of a call queue or a shared line group? We have a situation where we want everyone in a department to have their desk phone ring if the call is not answered by the initial call queues. It wouldn't have to ring the mobile and desktop app, but at a minimum it would ring their desk phone regardless of their status in the "receive shared calls" section of their profile.
It also doesn't have to be a Call Queue. I haven't found another option that accomplishes this, but hopeful that someone else has an idea I haven't considered.
Thanks.
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Call queues
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