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  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Branding

ShelleyP
Newcomer
Newcomer

Our company has already set up our Brand when we started with Zoom. We received notice about the Branding by 5/31/24. Do we have to start a new Branding?

1 ACCEPTED SOLUTION

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @ShelleyP 

If you already have a Branding and it's approved, you do not have to create a new Branding. 
However, if you have not yet added a phone number to an approved 10DLC campaign, you would need to.
You may click on this article to read more.

Should you need further assistance, please let us know. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

2 REPLIES 2

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @ShelleyP 

If you already have a Branding and it's approved, you do not have to create a new Branding. 
However, if you have not yet added a phone number to an approved 10DLC campaign, you would need to.
You may click on this article to read more.

Should you need further assistance, please let us know. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @ShelleyP

Since it has been a while since we last heard from you, I have marked the answer as a solution.
Should you need further assistance, please let us know.

Have a great day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?