Can't find Phone recordings or transcripts?

[jas41]

I can't find my phone call transcripts or recordings. I can see in the log that the recordings were made, but no way to listen to or download them. I asked the chat box, but it couldn't understand the question.   maybe this helps this is my plan Zoom Workplace Pro Plus with US/CA Unlimited

[Eliot]

hi @jas41 

In Logs - Calls, select a call with a “Y” in “Recording” and click Call Path.  You should see Auto Call Recording in the Result.  To hear the recording click the call icon.  Please see Viewing Zoom Phone recording logs.

For more details, please see Zoom support articles and screen shots below.

Viewing call history and recordings

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069013

Changing Zoom Phone call recording settings

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069692

Viewing Zoom Phone recording logs

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069433

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot