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Account is inactive

JRfreigh
Newcomer
Newcomer

‎2024-08-11 11:57 AM

My zoom phone (desktop app) says yuor account is inactive, contact the admin.  It is a new account , not working even on mobile phone. Set up was done by support. I contacted to support for couple of times and i still have the same problem , even support cant help me to solve this problem. Any1 can hel ?

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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2024-08-11 05:18 PM

hi jrfreigh,

 

check to see if you received an activation email from zoom.  if so, there are instructions on how to activate your account.  please also see zoom support article:

https://support.zoom.com/hc/en/getting-started-with-phone?id=zoom_phone_guide

 

thanks,  eliot

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