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video camera error

brya1
Newcomer
Newcomer

‎2023-09-20 07:50 AM - last edited on ‎2023-09-21 09:44 AM by Community Moderator | Employee

I have a new mac desktop and I cannot get my camera or mic to work for meetings. When I open system preferences, zoom does not appear for me to add it to my camera/microphone preference. I called apple and they stated that it is more of a zoom issue that my desktop cannot connect since my camera and mic works for other applications. Is there anyway I could receive assistance? 

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