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unable to unlock mute and locked video

Michael11
Newcomer
Newcomer

‎2024-04-24 11:24 AM

I have a Mac computer and have no problem setting up or responding to zoom meetings except when one specific person zooms me and frequently my video and mute buttons are locked. I am unable to be seen or heard, but can hear and see the other party. I strongly suspect the problem is with the person zooming me. Any suggestions?

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