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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

two licensed users can't be seen

Daniel1123
Explorer
Explorer

I can't assign two licensed users to any meetings, nor can they log in.

A solution would be appreciated!

Thank you,

1 ACCEPTED SOLUTION

Daniel1123
Explorer
Explorer

I have four licenses. Two are fine. I assigned new users to the other two Pro licenses that I have. I entered the email addresses, submitted and both new users received their emails from Zoom to accept the license. I can see all four licenses used, and the list includes the two new users.

The problem is that on the web based meeting scheduler, I (As owner) can only see one of my employees listed. So, only two of the four show up.

On the mobile app, I saw the other two and can list them as Co-meeting hosts. But I can't do that online, nor assign them to any meetings. 

View solution in original post

3 REPLIES 3

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Daniel1123.

 

Your question is unclear. Each user needs their own license to schedule their own meetings.  Each user needs a separate email address. 

Explain more about what you’re trying to accomplish and I’ll see what I can do to assist. 


Ray -- check out the GoodClix website or the Z-SPAN website.

Daniel1123
Explorer
Explorer

I have four licenses. Two are fine. I assigned new users to the other two Pro licenses that I have. I entered the email addresses, submitted and both new users received their emails from Zoom to accept the license. I can see all four licenses used, and the list includes the two new users.

The problem is that on the web based meeting scheduler, I (As owner) can only see one of my employees listed. So, only two of the four show up.

On the mobile app, I saw the other two and can list them as Co-meeting hosts. But I can't do that online, nor assign them to any meetings. 

Daniel1123
Explorer
Explorer

Solution:

Go to each user and in the users settings, in "Other" set who can schedule for each user.