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no sound from YouTube video played in recording

vafarmdog
Newcomer
Newcomer

‎2023-10-23 08:03 AM

While recording I share the screen and show a Canva presentation. In one of the Canva slides I have a YouTube video embedded, which plays fine and I can hear it through the selected speakers (same as system). However, during the recorded video file from Zoom there is no audio for the video.

 

How can I fix this?

Topics:
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1 REPLY 1

bstrelko
Community Champion | Customer
Community Champion | Customer

‎2023-10-23 09:00 AM

A few questions for clarity:

1.) Are both videos embedded in the Canva presentation, or is the second one being shared separately?

2.) When not sharing via Zoom, are you also unable to hear sound from the second video?

3.) When sharing content via Zoom, are you manually selecting 'Share Sound'?

 

These answers will help inform next steps.

https://support.zoom.us/hc/en-us/articles/201362643-Sharing-computer-sound-in-a-screen-share

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