cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

no sound from YouTube video played in recording

vafarmdog
Newcomer
Newcomer

‎2023-10-23 08:03 AM

While recording I share the screen and show a Canva presentation. In one of the Canva slides I have a YouTube video embedded, which plays fine and I can hear it through the selected speakers (same as system). However, during the recorded video file from Zoom there is no audio for the video.

 

How can I fix this?

Topics:
0 Likes
1 REPLY 1

bstrelko
Community Champion | Customer
Community Champion | Customer

‎2023-10-23 09:00 AM

A few questions for clarity:

1.) Are both videos embedded in the Canva presentation, or is the second one being shared separately?

2.) When not sharing via Zoom, are you also unable to hear sound from the second video?

3.) When sharing content via Zoom, are you manually selecting 'Share Sound'?

 

These answers will help inform next steps.

https://support.zoom.us/hc/en-us/articles/201362643-Sharing-computer-sound-in-a-screen-share

0 Likes