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missed second recording in Zoom Call

TheWiseParent
Newcomer
Newcomer

‎2024-07-30 04:32 PM

Hello, I stopped recording at the beginning of the call then started a second recording once the call started properly. I only see the initial recording, which was 7 seconds and, even though I then clicked record again there is no audio or visual of the remaining 1 hour of the call. 

 

please help!

Topics:
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lancetlc
Zoom Employee
Zoom Employee

‎2024-07-31 09:28 AM

Hey @TheWiseParent,

 

Thank you for reaching out and I hope all is well. We suggest you submit a ticket here with the following details so our Support Team can assist further:
 
  • Meeting ID
  • Screenshots
  • Details
    • Date
    • Time
    • Duration
    • Errors
 
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