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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

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Frederico
Newcomer
Newcomer

When I turn on zoom my image don't show. It stays black. I can see other persons in the meeting, but my image don't show. What is happening. 

Does someone can help me?

Thanks

2 REPLIES 2

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @Frederico,


Welcome to the Zoom Community! We're glad to have you here.

Just to confirm, when you're sharing your video, does it only display a black screen or is your profile picture not appearing?


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @Frederico. I just want to follow up if your concern has been resolved or if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?