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client cannot hear me

shunyasound
Explorer
Explorer

My audio tests say my equipment is fine though my client cannot hear me.   I can hear him.    is there an easy fix to this issue?  thanks!

 

2 ACCEPTED SOLUTIONS

Sounds like it's an audio issue on your client's end.

 

When using your mobile, it automatically detects what audio type you are using. For example, if not using ear/headphones, it automatically switches to speaker mode. 

View solution in original post

5 REPLIES 5

evanratt
Zoom Employee
Zoom Employee

Check out this article for some tips on troubleshooting microphone issues: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066222#h_01GE01FB4D44013EK0JDSN8R...

iambobsat
Zoom Employee
Zoom Employee

Hi. Make sure that you are using the correct audio options just like what is shown in the photo below. I hope this helps. If you find this solution helpful, please hit  Accept as Solution below. 

Screenshot2023_12_13_053633.jpg

 

I am using the right audio options and when I test the speaker and microphone it says it is working.   So likely on my clients side.   If I access the zoom from my phone instead of my laptop do I need to change the audio options?   Thank you!

Sounds like it's an audio issue on your client's end.

 

When using your mobile, it automatically detects what audio type you are using. For example, if not using ear/headphones, it automatically switches to speaker mode. 

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @shunyasound were the responses from @iambobsat and @evanratt helpful? If so, just a reminder about clicking that "Accept as solution" button

 

If you're still having issues, please let us know what didn't work so we can troubleshoot further with you! 🔧

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Zoom Community Moderator
he/him/his

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