client cannot hear me

[shunyasound]

My audio tests say my equipment is fine though my client cannot hear me.   I can hear him.    is there an easy fix to this issue?  thanks!

[evanratt · Accepted solution]

Check out this article for some tips on troubleshooting microphone issues: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066222#h_01GE01FB4D44013EK0JDSN8R...

[evanratt · Accepted solution]

Check out this article for some tips on troubleshooting microphone issues: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066222#h_01GE01FB4D44013EK0JDSN8R...

[iambobsat]

Hi. Make sure that you are using the correct audio options just like what is shown in the photo below. I hope this helps. If you find this solution helpful, please hit  Accept as Solution below. 

[shunyasound]

I am using the right audio options and when I test the speaker and microphone it says it is working.   So likely on my clients side.   If I access the zoom from my phone instead of my laptop do I need to change the audio options?   Thank you!

[iambobsat · Accepted solution]

Sounds like it's an audio issue on your client's end.

When using your mobile, it automatically detects what audio type you are using. For example, if not using ear/headphones, it automatically switches to speaker mode. 

[RN]

Hey @shunyasound were the responses from @iambobsat and @evanratt helpful? If so, just a reminder about clicking that "Accept as solution" button

If you're still having issues, please let us know what didn't work so we can troubleshoot further with you! 🔧