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Zoom won't open up

BA1954
Newcomer
Newcomer

‎2023-10-30 07:04 AM

All of a sudden Zoom won't open on my computer.....uninstalled it and re-installed it, still won't open....suggestions?

Topics:
5 REPLIES 5

Mekohl
Newcomer
Newcomer

‎2023-10-30 07:28 AM

we have had a similar occurrence that started Friday - are you running on server 2019 ?

 

ifurman
Community Champion | Customer
Community Champion | Customer

‎2023-10-30 08:02 AM

Started last week for our company on 5.16.5 on Windows Server 2019. Uninstalling Zoom 5.16.5 and installing 5.16.1 from the below link fixed the issue. You may need to go back to V 5.15.11.

 

https://zoom-us-zoom.en.uptodown.com/windows/versions

ifurman
Community Champion | Customer
Community Champion | Customer
In response to ifurman

‎2023-10-30 09:19 AM

5.16.6 also does not load on Windows Server 2019.

zachmiller
Newcomer
Newcomer

‎2023-11-14 03:52 PM

Has anyone heard from Zoom support on this?  I opened a support ticket today.

0 Likes

ifurman
Community Champion | Customer
Community Champion | Customer

‎2023-11-14 03:55 PM

Zoom is aware of the issues with Zoom versions 5.16.5 and 5.16.6 on Windows Server 2016/2019. Zoom claims that version 5.16.10 will fix the issue and should be released by the end of November.

Zoom 5.16.2 and lower work fine on windows Server 2016/2019, as I am currently using this version with no issues.