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Zoom virtual background not working on 2020 i3 dual core mac

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longyin
Newcomer
Newcomer

‎2022-02-18 07:16 PM - last edited on ‎2023-06-26 07:58 AM by Community Moderator | Employee

Hi all, does anyone know why I need a green screen in order to have virtual background on my i3 dual core MacBook air? This works fine on Windows, with the exactly same spec, without green screen.

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Bort
Zoom Employee
Zoom Employee

‎2022-02-22 10:21 AM

There are slight differences between CPU requirements between Windows and macOS devices. In this case, Zoom does not officially support i3 processors for image without a green screen on macOS devices. 

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Bort
Zoom Employee
Zoom Employee

‎2022-02-22 10:21 AM

There are slight differences between CPU requirements between Windows and macOS devices. In this case, Zoom does not officially support i3 processors for image without a green screen on macOS devices. 

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VPMJ7872
Newcomer
Newcomer
In response to Bort

‎2022-04-05 02:43 AM

Hi Bort, even if we have upgraded the OS to version 12?  does this mean we will never be able to use the Virtual Background WITHOUT a green screen?

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VPMJ7872
Newcomer
Newcomer

‎2022-04-05 02:41 AM

Hi I have the same issue.  MacBook Air i3 dual core. But have upgraded the OS to version 12. Still it requires a green screen.  Were you able to resolve this problem? Hope you can advise what to do. Thank you!

 

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