Zoom virtual background not working on 2020 i3 dual core mac

[longyin]

Hi all, does anyone know why I need a green screen in order to have virtual background on my i3 dual core MacBook air? This works fine on Windows, with the exactly same spec, without green screen.

[Bort · Accepted solution]

There are slight differences between CPU requirements between Windows and macOS devices. In this case, Zoom does not officially support i3 processors for image without a green screen on macOS devices. 

[VPMJ7872]

Hi Bort, even if we have upgraded the OS to version 12?  does this mean we will never be able to use the Virtual Background WITHOUT a green screen?

[VPMJ7872]

Hi I have the same issue.  MacBook Air i3 dual core. But have upgraded the OS to version 12. Still it requires a green screen.  Were you able to resolve this problem? Hope you can advise what to do. Thank you!