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Zoom video settings menu crashes Dell XPS 13 9315 laptop

rhetoric101
New Member
New Member

I have a Dell XPS 13 9315 laptop with Windows 11 Home 10.0.22631 Build 22631 with Zoom client 6.2.0 (46690) and whenever I try to do either of the following, my computer reboots (first to a blue screen with no error message that only says your system ran into a problem and needs to restart):

 

* Join a Zoom meeting

* Access the video menu

 

This behavior occurs whether I use the built-in laptop camera or an external webcam.

 

I've tried the following:

 

* Removing and reinstalling the Zoom client.

* Checking for driver updates for the Dell (it says I have none to fetch)

 

I haven't tried removing the client and just trying Zoom with the browser. Is that worth a test?

 

I should mention that both the built-in camera and the external webcam work like a champ when I test them in Windows. So, the issue seems to be related to how Zoom is handling the cameras.

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