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Zoom stops responding when I attempt to use my webcam or go into the video-related settings

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RIchard2001
Explorer
Explorer

‎2023-10-04 07:00 AM

I had just installed Zoom, however every time I try to go into the 'video' and the 'background & effects' settings: The settings tab freezes and will not load. Even when I try to 'start a meeting', it crashes.

 

I'm not really sure whats the issue is or how to fix it. I've reinstalled it but it hasn't done anything. Any help would be nice.

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RIchard2001
Explorer
Explorer
In response to RIchard2001

‎2023-10-05 03:56 PM - edited ‎2023-10-05 03:56 PM

Restarting my PC fixed the issue

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3 REPLIES 3

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iwantpizza09632
Newcomer
Newcomer

‎2023-10-04 07:26 AM

maybe try updating it...? maybe try restarting your device...? maybe google it???

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RIchard2001
Explorer
Explorer
In response to iwantpizza09632

‎2023-10-04 07:38 AM

Its the latest version: 5.16.2
I did google it, but nothing turned up.

I'll try restarting, and see if that does anything

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RIchard2001
Explorer
Explorer
In response to RIchard2001

‎2023-10-05 03:56 PM - edited ‎2023-10-05 03:56 PM

Restarting my PC fixed the issue