Zoom stops responding when I attempt to use my webcam or go into the video-related settings

[RIchard2001]

I had just installed Zoom, however every time I try to go into the 'video' and the 'background & effects' settings: The settings tab freezes and will not load. Even when I try to 'start a meeting', it crashes.

I'm not really sure whats the issue is or how to fix it. I've reinstalled it but it hasn't done anything. Any help would be nice.

[iwantpizza09632]

maybe try updating it...? maybe try restarting your device...? maybe google it???

[RIchard2001]

Its the latest version: 5.16.2
I did google it, but nothing turned up.

I'll try restarting, and see if that does anything

[RIchard2001 · Accepted solution]

Restarting my PC fixed the issue