Zoom participants unable to join with the link sent, says I am in another meeting when I am not???

[MIMa1]

Hi All,

I have an issue in that when I send a Zoom link in advance, and then at the due time start the meeting, invited attendees see the message that I am in another meeting when I am not. They cannot get into the meeting unless I send the link from inside the meeting. It's causing me big problems! Knowledgeable suggestions about how to address this issue would be very welcome and much appreciated!

[sachinzoom]

hello,

Have you looked at calendar integration with Zoom. This may be the best option and you will also be promoted at meeting time:

https://support.zoom.us/hc/en-us/articles/360000488243-Using-calendar-and-contacts-integration

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[MIMa1]

Hi

This is happening when there is only one meeting scheduled, so there could not be a confusion with another meeting. I am wondering if it is related to my log-in? It doesn't make sense that when I am in the meeting I can look at participants and then send a link that people can access.

There are meetings coming up with people who are not in my contacts lists, and it would be difficult to email them all with a link when I am on the Zoom link.

Do you have other ideas about how to solve this?

Best wishes

[Gillianxr]

Your response is to someone else but I presume you meant to send it to me judging by your wording.

Maybe practice with your meetings with friends who understand zoom. I found this very useful as they could tell me what they see and help troubleshoot.

I only  had 1 meeting scheduled as well so should not have had the conflict. Have you ever given or shared hosting with anyone? 

[Gillianxr]

I had something similar happened. I’m not sure exactly what the cause was but I think that it might’ve been caused when I was in a meeting, handed over the Hosting to someone else And then left. When I set up a new meeting, it seems like the meeting had no button but the join button for me even though I had created it. People could not access. I had to set up a new meeting and invite them. At one point I could not get rid of the offending meeting. I deleted and downloaded the app on my iPad and then it was gone.

[Gillianxr]

Recurring meetings were not affected by this, it was only when I put in a new meeting. The second meeting I put it was fine