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bryant-zoom
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February 11, 2023
Question

Password protect Webinar and update the banner

  • February 11, 2023
  • 1 reply
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Can I add a message to the Webinar banner that tells the user to call me for the password when they connect to the meeting?  My organization is going to password protect a weekly Webinar. We have announced the new password requirement but I know that people will be confused. I would like to help them when they attach to the Webinar and are asked for the password. Thanks in advance for your help or ideas.

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    February 11, 2023

    Welcome to the Zoom Community, @bryant-zoom.

     

    Is this a webinar with registration, or without?

     

    If there's no registration, I'd recommend re-sending the updated Join link to invitees and any place where the previous link was made available.  You've probably already done this... but if not, it's a good idea.

     

    If there IS registration required, then I believe you can resend the confirmation emails and they should have the updated link in them.

     

    Note that if there is a Passcode requirement, the Join process won't let them see anything you've customized (Waiting Rooms, for example) until after they have entered the Meeting ID (or clicked a Join URL without the embedded Passcode) AND have entered the Passcode.

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