Zoom invitations being sent through wrong email account in Outlook | Community
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FelicityP
Newcomer
January 31, 2022
Solved

Zoom invitations being sent through wrong email account in Outlook

  • January 31, 2022
  • 3 replies
  • 6 views

I have got a new laptop, which I am using to schedule Zoom meetings for the first time today.

 

The Zoom invitations are defaulting to an email account that is not my default account in Outlook. It is also not an account that I use at all to sign-in to my Zoom account.

 

And I am not able to change the send account in Outlook from the invitation.

 

Any ideas about why this is happening and how I can get round it, please?

      Best answer by FelicityP

      Thank you for taking the time to reply. I have just fixed the problem, which - as you deduced - related to the settings in Outlook. I changed the default account in data files to match the default account in email, and my Zoom invites now go through the correct account.

      3 replies

      jeremyjustin
      Community Champion | Employee
      jeremyjustin
      Community Champion | Employee
      January 31, 2022

      Hi @FelicityP thank you for your post here on the Zoom Community! If your calendar invitations are coming up with wrong email in the "from" listing, it could be that your default calendar account in Outlook needs to be modified. Especially if you send Outlook calendar invites that do not have Zoom information, this would definitely point back to Outlook rather than anything on the Zoom side. I found an article that talks about how to check accounts in Outlook and make sure the proper default ones are set

      https://support.microsoft.com/en-us/office/set-default-calendar-7c546486-0c7c-4870-964a-0d6eb4de83e0

       

      I hope that helps but please let us know if there are further questions!

       

      If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

        F
        Newcomer
        FelicityPAuthorAnswer
        Newcomer
        January 31, 2022

        Thank you for taking the time to reply. I have just fixed the problem, which - as you deduced - related to the settings in Outlook. I changed the default account in data files to match the default account in email, and my Zoom invites now go through the correct account.

          A
          Newcomer
          Astro
          Newcomer
          March 23, 2022

          I'm not using Outlook, just the Zoom app to create a scheduled meeting.  It is finding an email account I no longer use.  Does Zoom always look at Outlook?  Can I steer the email address to my current email address somewhere in Zoom settings?  I didn't enter the old email address anywhere in zoom, and didn't use it when I created by paid zoom account.

            F
            Newcomer
            FK3
            Newcomer
            January 19, 2023

            Did you find a fix? I have the same problem. My Zoom sends meeting invites from my Outlook instead of my gmail. How do I configure Zoom to send meeting invites from my gmail account instead of Outlook? I logged into my Zoom account on the web and checked Profile/Sign in - my Sign-in email is my gmail. Are we supposed to download some kind of Google plug-in to be able to send invitations from Zoom from our gmail? To clarify, I organise all my Zoom meetings in the Zoom app itself). Thanks.

            F
            Newcomer
            FelicityPAuthor
            Newcomer
            January 20, 2023

            Hi there. Yes I did find a solution as outlined in the thread above.

             

            In my Outlook account settings, I found a discrepancy between the default account for emails (which was the account I wanted my invites sent from) and the default account for data files. When I changed the default account for data files, my Zoom invites were sent through that account. Hopefully this fix will work for you too. Good luck!

              C
              Newcomer
              CMM2
              Newcomer
              May 22, 2024

              I have the same problem on my Mac Air,   when I use INVITE, it sends from another email account that I dont use, and my clients to not recede it,,, WHJY DOESNT IT USE THE EMAIL ASSOIATED WITH THE ZOOM ACCOUNT,  how does it even access my other email which I rarely USE.  No one will answer on phone or chat and there is nothing in the canned responses to address this., ITS CRAZY. AND TERRIBLE CUSTOMER SUPPORT

               

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