cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Zoom sends invitations through wrong email account in Outlook

LauraZoom
Newcomer
Newcomer

‎2024-11-25 02:48 AM

Hi all,
I hope you can help me solve a problem I'm having with sending scheduled meeting invites.
I have 3 imap accounts configured in Outlook and one of them is configured as the default mail account.
I added a new Exchange account and now zoom uses that as the default account for sending. How can I change this setting? If I manually change the sender of the invite I get a notification of non-delivery

I searched the community posts but I couldn't find the solution to my problem.

Thanks to everyone can help me

Topics:
0 Likes
1 REPLY 1

JJBrown1
Newcomer
Newcomer

‎2025-07-21 04:49 PM

Did you try via the Outlook Zoom add-in? That one if you start it while under the email acct Inbox that you wnat to use seems to work correct. 

 

What I discovered that the Zoom Desktop app defaults to an old acct that in my case was Office365 with which I registered Outlook. Reinstall didn't fix it, it just wants to use that account and all others are greyed out. If I make the meeting inside Outlook using the Add-ons - no problem, it uses all the connected email accts. 

You should also make sure the account you want to assign to Zoom is selected in your user profile. If everything else fails - it should do it correctly once you do that and initiate the meeting from their website. 

0 Likes