Zoom sends invitations through wrong email account in Outlook | Community
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LauraZoom
Newcomer
November 25, 2024
Question

Zoom sends invitations through wrong email account in Outlook

  • November 25, 2024
  • 1 reply
  • 0 views

Hi all,
I hope you can help me solve a problem I'm having with sending scheduled meeting invites.
I have 3 imap accounts configured in Outlook and one of them is configured as the default mail account.
I added a new Exchange account and now zoom uses that as the default account for sending. How can I change this setting? If I manually change the sender of the invite I get a notification of non-delivery

I searched the community posts but I couldn't find the solution to my problem.

Thanks to everyone can help me

1 reply

J
Newcomer
JJBrown1
Newcomer
July 21, 2025

Did you try via the Outlook Zoom add-in? That one if you start it while under the email acct Inbox that you wnat to use seems to work correct. 

 

What I discovered that the Zoom Desktop app defaults to an old acct that in my case was Office365 with which I registered Outlook. Reinstall didn't fix it, it just wants to use that account and all others are greyed out. If I make the meeting inside Outlook using the Add-ons - no problem, it uses all the connected email accts. 

You should also make sure the account you want to assign to Zoom is selected in your user profile. If everything else fails - it should do it correctly once you do that and initiate the meeting from their website. 

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