cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Zoom Worksplace - Stuck on Connecting when launching Application

bonzerocean9696
Newcomer
Newcomer

‎2024-09-10 09:28 AM - edited ‎2024-09-10 09:29 AM

Hello, 

After recently completing an upgrade in place to Windows 11 on a user's device, we are running into an issue where they cannot login to Zoom as the login box doesn't appear for them. We are operating on version 6.1.11 (45504)

 

When launching the Zoom Workplace executable, Zoom window loads to a "Connecting" screen, but nothing happens, even after waiting several minutes. I have attempted to uninstall and reinstall the Zoom application, as well as running the cleanzoom.exe and reinstalling Zoom from the website which seemed to fix the issue and brought the user to our SSO pagefor a day until the user rebooted and now they are unable to log into Zoom again. 

 

Topics:
0 Likes
0 REPLIES 0