cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Zoom Network Diagnostic tools

wadew
Newcomer
Newcomer

Hi, i was trying to gather data using Zoom Network diagnostic tools for my study. A few days earlier, I was using it to get parameters like jitter, latency, bandwidth, etc., and then export it.

 

so, I was trying to gather another data today, and the export log doesn't have jitter, bw, latency, etc. 

 

what i expected 

id:9,{"context":{"page":"meetingtest"},"msg_type":"update","payload":{"audio":{"freq_unit":"KHz","jitter_unit":"ms","latency_unit":"ms","recv":{"freq":"-","jitter":"-","latency":"-","pack_loss":"-"},"send":{"freq":"32","jitter":"7","latency":"185","pack_loss":"0.0% (0.0%)"}},"bw_unit":"kb/s","conn_type":0,"data_center":5,"data_center_list":["Zoom Global Network","the United States (PAO)"],"enc_algor":"AES-256-GCM","net_type":1,"proxy":"","recv_bw":"365","send_bw":"747","share":{"fps_unit":"fps","jitter_unit":"ms","latency_unit":"ms","recv":{"fps":"-","jitter":"-","latency":"-","pack_loss":"-","res":"-"},"send":{"fps":"-","jitter":"-","latency":"-","pack_loss":"-","res":"-"}},"video":{"fps_unit":"fps","jitter_unit":"ms","latency_unit":"ms","recv":{"fps":"9","jitter":"5","latency":"249","pack_loss":"33.3% (46.3%)","res":"240x320"},"send":{"fps":"26","jitter":"4","latency":"185","pack_loss":"0.4% (3.1%)","res":"640x360"}}},"src":"stat"}
id:9,{"context":{"page":"meetingtest"},"msg_type":"update","payload":{"audio":{"freq_unit":"KHz","jitter_unit":"ms","latency_unit":"ms","recv":{"freq":"-","jitter":"-","latency":"-","pack_loss":"-"},"send":{"freq":"32","jitter":"7","latency":"185","pack_loss":"0.0%

 

and what i get now
980 09-03/08:45:23.965: [INFO] diagnostic::DiagnosticFramework::NotifyPTLogined
980 09-03/08:45:57.550: [WARNING] DiagnosticAddOn CDiagnosticAddOn::Init addon already inited
980 09-03/08:45:58.578: [INFO] diagnostic::DiagnosticFramework::OnGetBasicInfo: jsCallId id4cda7c2c210bc
980 09-03/08:45:58.718: [INFO] diagnostic::DiagnosticFramework::OnHistory: jsCallId id5cbdb78107863

 

 

i dunno if this was new update or i was misclicked, but please help me how to get that data 

0 REPLIES 0