Zoom VDI Media Synchronization Problems: Mac-to-Windows 365 Cloud PC Configuration

[Prabh768]

Problem Statement

We're experiencing media desynchronization when conducting Zoom meetings through a Windows 365 Cloud PC environment accessed from Mac endpoints. The primary symptom is audio-video timing misalignment during video conferences, suggesting potential issues with media processing pipeline optimization.

Technical Configuration

• Client Hardware: Mac Mini (macOS Sonoma 14.5/14.6 & 15)
• Virtual Environment: Windows 365 Cloud PC with Zoom VDI client
• Zoom Architecture:
  • Zoom VDI Client (Windows 365 cloud PC)
  • Zoom VDI Plugin for Mac (local endpoint)
• Network Infrastructure: Consistent high-bandwidth connection verified
• Software Versions: Latest software releases of both VDI components

Symptom Analysis

• Primary Issue: Persistent audio-video desynchronization with noticeable camera feed latency
• Secondary Effects: Intermittent echo artifacts requiring session restart
• Configuration Impact: Mac-side Zoom adjustments yield no improvement
• Plugin Effectiveness: No observable performance differential with/without VDI plugin
• Comparative Baseline: Identical Windows 11 endpoint configurations operate without synchronization issues

Technical Investigation Areas

1. Plugin Integration Verification

• What diagnostic methods can confirm successful VDI plugin initialization and client-server handshake?
• Which logging mechanisms or system indicators validate media redirection engagement?

2. Mac Plugin Capability Assessment

• Does the current Mac VDI plugin implement equivalent media optimization compared to Windows counterparts?
• What is the media processing architecture—hardware acceleration vs. software fallback rendering?

3. Platform-Specific Constraints

• Are there documented macOS compatibility issues affecting VDI plugin performance?
• What is Zoom's development timeline for achieving feature parity between Mac and Windows VDI implementations?

[bstrelko]

To the best of my knowledge, MacOS cannot use AVD (including W365) for Zoom VDI - the installer will actually fail (tested as recently as a few weeks back) if Citrix/VMware is not found on the local endpoint.

So curious to hear what Zoom has to say on this, as we've got a ton of Mac users who can't use Zoom VDI based almost entirely on documentation from Zoom. SO much conflicting data, see below:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058417