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Zoom Lagging

MelaniePerry
Newcomer
Newcomer

‎2024-07-31 04:37 AM

Hi

 

I have a zoom pro plan and it is getting untenable.  The picture lags and freezes and is just awful.

I have checked my internet upload and download speeds and they are fine.  I have loads of space on my computer.  It is frustrating me that I don't know what is causing this, and I am paying for a service that is rubbish.  I am now looking for an alternative as I don't want to upgrade my zoom package and it still be c*ap.  

 

Has anyone else had the same problem?  If so did you fix it or leave?

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lancetlc
Zoom Employee
Zoom Employee

‎2024-07-31 09:20 AM

Hey @MelaniePerry,

 

Thank you for your message. We appreciate your feedback. We wanted to ask, have you been experiencing the issue for a while now? Were you running other programs at the time by any chance? 

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