missed second recording in Zoom Call

[TheWiseParent]

Hello, I stopped recording at the beginning of the call then started a second recording once the call started properly. I only see the initial recording, which was 7 seconds and, even though I then clicked record again there is no audio or visual of the remaining 1 hour of the call. 

please help!

[lancetlc]

Hey @TheWiseParent,

Thank you for reaching out and I hope all is well. We suggest you submit a ticket here with the following details so our Support Team can assist further:

• Meeting ID
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• Details
  • Date
  • Time
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  • Errors