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Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Zoom Account Help

ebroadd
Newcomer
Newcomer

‎2024-10-18 01:01 PM

We have a recording which is giving errors and we need support.  We currently have 23 Zoom Business users and 7 Rooms but chat and phone support says we don't qualify?

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2 REPLIES 2

ebroadd
Newcomer
Newcomer
In response to brettathorn

‎2024-10-18 01:25 PM

There is no possible way to get to anyone I can find without an actual support license.  They have a hard wall if you don't pay enough.

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brettathorn
Newcomer
Newcomer
In response to ebroadd

‎2024-10-20 04:24 AM

ebroadd, if reaching chat/phone support remains difficult, here's a tip: When you contact Zoom again, mention your account details (number of users and rooms) clearly. This might help them identify any potential issues with your plan or access level.

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