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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Zoom Account Help

ebroadd
Newcomer
Newcomer

‎2024-10-18 01:01 PM

We have a recording which is giving errors and we need support.  We currently have 23 Zoom Business users and 7 Rooms but chat and phone support says we don't qualify?

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2 REPLIES 2

ebroadd
Newcomer
Newcomer
In response to brettathorn

‎2024-10-18 01:25 PM

There is no possible way to get to anyone I can find without an actual support license.  They have a hard wall if you don't pay enough.

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brettathorn
Newcomer
Newcomer
In response to ebroadd

‎2024-10-20 04:24 AM

ebroadd, if reaching chat/phone support remains difficult, here's a tip: When you contact Zoom again, mention your account details (number of users and rooms) clearly. This might help them identify any potential issues with your plan or access level.

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