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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Zoom Account Help

ebroadd
Newcomer
Newcomer

‎2024-10-18 01:01 PM

We have a recording which is giving errors and we need support.  We currently have 23 Zoom Business users and 7 Rooms but chat and phone support says we don't qualify?

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ebroadd
Newcomer
Newcomer
In response to brettathorn

‎2024-10-18 01:25 PM

There is no possible way to get to anyone I can find without an actual support license.  They have a hard wall if you don't pay enough.

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brettathorn
Newcomer
Newcomer
In response to ebroadd

‎2024-10-20 04:24 AM

ebroadd, if reaching chat/phone support remains difficult, here's a tip: When you contact Zoom again, mention your account details (number of users and rooms) clearly. This might help them identify any potential issues with your plan or access level.

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