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Virtual backgrounds on iPhone

eproofreader
Newcomer
Newcomer

Ever since updating to Version 5.8.0 three days ago, I have been unable to add a photo background to my Zoom meetings on the iPhone. I have an iPhone 11 running version 14.6. Blur works, and tapping the + brings up my photos , but when I choose a photo, it does not add it as a background, and all my previous background photos have disappeared. Does anyone know a fix?

3 REPLIES 3

colegs
Community Champion | Employee
Community Champion | Employee

@eproofreader 

 

Sorry for the delay in getting back to you.  Before we investigate this further, can you tell me if the problem is still happening for you?

Happens to me -and using iphone version 5.9.6

 

colegs
Community Champion | Employee
Community Champion | Employee

@sryoung12001 I am sorry to hear you are having this issue.  I just tested on 5.9.6 and did not have the issue.  Please confirm what version of iOS you are running.  Also , can you try rebooting your phone?  I have had a similar issue on my desktop client when I have not rebooted in a while, so not sure if something like that could be happening for you.